customer satisfaction News
Shopping With Assisted Online Chat Helps Drive Close Rates
Technology is changing the way insurance carriers meet the evolving needs of customers and prospects, and digital offerings such as assisted online live chat/messaging are poised to change the way ...
Marketing, Telematics Help Carriers Counter Auto Insurance Price Hike Unhappiness: J.D. Power
About 26 percent of U.S. auto insurance customers have seen rate hikes so far this year, and they're not happy. However, it looks like clear communications from carriers can help mitigate any price ...
Insurers Garner Record-High Satisfaction Grades
Those uppity InsurTech startups might want to take note: About one of every 15 U.S. homeowners insurance policyholders files a claim each year, and these claimants are now giving insurers their ...
Insurer Profitability and Customer Satisfaction: Reaching the Right Balance
The difference between companies that deliver a great customer experience and those that deliver a below-average customer experience has always been clear regardless of the industry served. A great ...
XL Catlin Tops J.D. Power’s 2016 List of Highest-Performing Large Commercial Insurers
XL Catlin was 2016's highest-performing large commercial insurer in terms of customer satisfaction, according to the latest J.D. Power study. CNA, Chubb, Berkshire Hathaway Homestate Companies and a ...
Investment Returns Reveal Payoff of Great Customer Experience for Insurers
What's a great, differentiated customer experience really worth to an insurance carrier? It's a vexing question for the insurance industry, where the idea of investing in a better customer experience ...
UBI Increases Auto Insurance Customer Satisfaction: J.D. Power Study
Increased data and improved accuracy in risk-based pricing are some of the benefits that auto insurers seek when they adopt usage-based insurance programs, but an added benefit is increased retention ...
Insurers Could Learn From Amazon About Customer Satisfaction
Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59 percent of customers reporting that they received excellent customer service from ...