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Usage-based insurance (UBI) availability continues to grow for auto insurance customers, but customer adoption rates remain sluggish. According to the J.D. Power 2018 U.S. Auto Insurance Study, 42 ...
Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more ...
Insurers that earn jeers from their customers are falling further behind the ones that earn cheers. That's the key takeaway from Watermark Consulting's 2018 Insurance Customer Experience ROI Study. ...
When thinking about commercial insurance, there is a simple concept that stands out as it relates to the customer experience: business-to-business buyers are more demanding. They have a ...
Homeowners and renters are giving record-high customer satisfaction scores to their insurers, but Hurricanes Harvey and Irma could place those numbers in jeopardy as property losses mount, J.D. Power ...
Technology is changing the way insurance carriers meet the evolving needs of customers and prospects, and digital offerings such as assisted online live chat/messaging are poised to change the way ...
About 26 percent of U.S. auto insurance customers have seen rate hikes so far this year, and they're not happy. However, it looks like clear communications from carriers can help mitigate any price ...
Those uppity InsurTech startups might want to take note: About one of every 15 U.S. homeowners insurance policyholders files a claim each year, and these claimants are now giving insurers their ...
The difference between companies that deliver a great customer experience and those that deliver a below-average customer experience has always been clear regardless of the industry served. A great ...
XL Catlin was 2016's highest-performing large commercial insurer in terms of customer satisfaction, according to the latest J.D. Power study. CNA, Chubb, Berkshire Hathaway Homestate Companies and a ...
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