customer satisfaction News
Usage-Based Insurance Provides Strong Benefits to Insurers, But Consumer Adoption Remains Low
Usage-based insurance (UBI) availability continues to grow for auto insurance customers, but customer adoption rates remain sluggish. According to the J.D. Power 2018 U.S. Auto Insurance Study, 42 ...
Agent and Insurance Carriers: The Changing Nature of Their Relationship in a Customer-Centric World
Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more ...
Watermark Consulting Study: Insurance Customer Experience Leaders Extend Their Edge Over Laggards
Insurers that earn jeers from their customers are falling further behind the ones that earn cheers. That's the key takeaway from Watermark Consulting's 2018 Insurance Customer Experience ROI Study. ...
Understanding the Customer Experience Within the Large Commercial Insurance Market
When thinking about commercial insurance, there is a simple concept that stands out as it relates to the customer experience: business-to-business buyers are more demanding. They have a ...
Harvey, Irma Could Threaten Record Homeowner/Rental Insurer Customer Service Scores: J.D. Power
Homeowners and renters are giving record-high customer satisfaction scores to their insurers, but Hurricanes Harvey and Irma could place those numbers in jeopardy as property losses mount, J.D. Power ...
Shopping With Assisted Online Chat Helps Drive Close Rates
Technology is changing the way insurance carriers meet the evolving needs of customers and prospects, and digital offerings such as assisted online live chat/messaging are poised to change the way ...
Marketing, Telematics Help Carriers Counter Auto Insurance Price Hike Unhappiness: J.D. Power
About 26 percent of U.S. auto insurance customers have seen rate hikes so far this year, and they're not happy. However, it looks like clear communications from carriers can help mitigate any price ...
Insurers Garner Record-High Satisfaction Grades
Those uppity InsurTech startups might want to take note: About one of every 15 U.S. homeowners insurance policyholders files a claim each year, and these claimants are now giving insurers their ...