customer satisfaction News
Carriers Fall Short in Key Areas of the Property Claims Process: J.D. Power
Property insurers are falling short in some key areas of the claims process even as they earn high marks for overall customer satisfaction, according to the J.D. Power 2019 U.S. Property Claims ...
Large Commercial Carriers Still Generate Sizable Customer ‘Indifference’: J.D. Power Survey
Large commercial insurers are still generating indifference from a sizable chunk of their client base, even though overall customer satisfaction has improved slightly, according to a new J.D. Power ...
Carriers Generally Pleased Customers With Their Hurricane Florence, Michael Responses: J.D. Power
The property/casualty insurance industry earned high consumer marks over its collective response to Hurricanes Florence and Michael, according to a new J.D. Power survey. Approximately 87 percent of ...
Boost Customer Loyalty With a Dynamic Digital Claims Cycle
Loyal customers are the lifeblood of many businesses, and the insurance industry is no exception. A happy insured will renew their policy every year, promote the carrier to others and cost far less ...
High Customer Satisfaction Leads to New Challenges for Insurers
Record-high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of ...
Usage-Based Insurance Provides Strong Benefits to Insurers, But Consumer Adoption Remains Low
Usage-based insurance (UBI) availability continues to grow for auto insurance customers, but customer adoption rates remain sluggish. According to the J.D. Power 2018 U.S. Auto Insurance Study, 42 ...
Agent and Insurance Carriers: The Changing Nature of Their Relationship in a Customer-Centric World
Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more ...
Watermark Consulting Study: Insurance Customer Experience Leaders Extend Their Edge Over Laggards
Insurers that earn jeers from their customers are falling further behind the ones that earn cheers. That's the key takeaway from Watermark Consulting's 2018 Insurance Customer Experience ROI Study. ...