customer satisfaction News
Small Businesses Aren’t Feeling the Love From Their Carriers: J.D. Power
Small businesses aren't feeling love right now from their property/casualty insurers. Instead, it's neglect. Customer satisfaction for small businesses dropped 15 points in the past two years – 7 ...
Many Consumers Never Knew About Pandemic Auto Insurance Premium Givebacks: J.D. Power
During the COVID-19 pandemic, auto insurers voluntarily returned more than $18 billion in premiums to address the drastic reduction in driving. It turns out all that extra money didn't make consumers ...
In Pandemic Auto Insurance Shopping Boom, Brands Are Secondary: J.D. Power
Nearly half of auto insurance customers have shopped around for new policies during the coronavirus pandemic, but few cared about specific brands, according to the J.D. Power 2021 U.S. Insurance ...
Most Customers Are Digitally Transmitting Photos or Videos When Filing Property Claims: J.D. Power
More than two-thirds of insurance customers are now digitally transmitting photos or videos when filing property claims, decreasing claim cycle times and helping drive the highest overall ...
In a Close Race, Auto Insurance Customers Prefer Company Websites Over Agents
Remember all the talk that digital transformation would disrupt the auto insurance industry? Well, it's real, according to the consultants at J.D. Power. The firm says its 2020 U.S. Auto Insurance ...
Auto Insurance Customers Shop for Better Deals Even With Pandemic Rate Givebacks
The legions of temporary auto insurance discounts and premium givebacks issued recently to help customers deal with pandemic financial fallout fell short in ensuring customer loyalty, J.D. Power ...
Home Insurers Are Ripe for an Image Change, With InsurTechs Nipping at Their Heels
Traditional home insurers appear to be in need of an image change, and that, in turn, could create a big opportunity for InsurTech startups, according to the latest J.D. Power U.S. Home Insurance ...
3 Ways to Speed Up Claims and Boost Customer Satisfaction
Insurers face three key challenges: They operate in an already crowded marketplace, they have to meet the ever-increasing expectations of consumers, and they face incursions by disruptive tech ...