customer focus News
How Hippo Insurance Is Putting Homeowners Customers First
Remember when companies like Kayak, Netflix and Amazon quickly upended the travel, entertainment and retail industries? They created streamlined, user-friendly online experiences and found ways to ...
Carrier CEO Viewpoint: Seeing Through Customers’ Eyes Gives Leadership Vision
"Customers have pretty high expectations of us,” says Richard P. Creedon, president and CEO of Utica Mutual Insurance Co. of New Hartford, N.Y. As the company’s freshman leader—he completed his ...
CEOs: Do Your Job
I read with interest United Airlines CEO Oscar Munoz's mea culpa—an open letter to the public—regarding the passenger being injured and dragged off a plane in April. It was splendid prose. Don't ...