automated customer service Archives

InsurTech Profile: Kordinator Adds Empathy to Automated Customer Service

Automated customer service is a fact of life. In fact, many people are more comfortable sharing personal details with a machine than with a human. But automation must appreciate that not every ...

Responsive Natural Language Technology Promises Better Customer Experience

Natural language technology may offer one way for property insurance carriers to change a disappointing trend revealed in a recent customer survey about insurer claims service, some experts believe. ...

IBM’s Watson Teams Up With USAA on Customer-Facing Application

Fresh off of six months of training with a team from USAA, IBM's Watson is poised to answer questions from USAA's members in the first commercial use of the artificially intelligent computer as a ...