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In the days after a white supremacist/Alt-Right march and violent protests in Charlottesville, Va., some property/casualty insurance carrier executives chose to speak loudly to employees against what ...
USAA is once again a standout in terms of its customer service scores compared to other industries, based on the Temkin Group's latest ranking. The Texas-based financial services group whose ...
The average driver spends more than 10 percent of every trip using a smartphone, according to TrueMotion, a technology company that has teamed up with American Family to improve driver safety and ...
For the fifth consecutive year in a row, Erie Insurance came in first in J.D. Power's annual ranking of auto insurance customer service. Erie Insurance's score of 879 out of a possible 1,000 comes as ...
A Missouri woman who sued American Family Insurance for retaliation and age and sex discrimination has been awarded $20 million in punitive damages. Deborah Miller, 60, of Blue Springs, also was ...
Bunker, a Hiscox and American Family-backed startup billing itself as the first contract-related insurance marketplace, has officially left stealth mode and unveiled its first product. The target ...
NBA Hall-of-Famer Shaquille O'Neal and Derek Jeter, the retired New York Yankees shortstop and 14-time All-Star, future Hall of Famer are the latest legendary sports figures to become spokespersons ...
Erie Insurance hit the top of the list of J.D. Power's latest small business commercial insurance study in terms of client satisfaction with their insurance policies. This is the third straight ...
Wisconsin's American Family Insurance plans to test the use of commercial drones this fall as a way to quicken its response to catastrophes. American Family's move into the drone space comes not long ...
Whether they are updating customer profiles, printing ID cards or simply viewing policy information, auto insurance customers are less satisfied with their online self-service experiences this year, ...
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