Features
Saying ‘No’ Key to Strategic Success
How do you achieve "a durable advantage in the marketplace?" By understanding the difference between "operational excellence and strategy," according to Amy Friedrich, senior vice president of the ...
Novarica’s Take: Try Culture and Free Food
In a report published in April, "Managing Innovation in Insurance," Novarica revealed that 46 percent of large P/C insurers and 31 percent of midsize P/C insurers are expanding innovation programs. ...
Celent Report: P/C Innovation Picking Up Steam But Not ‘Disruptive’ Yet
The people specifically charged with moving innovation forward at property/casualty insurance companies are more optimistic about reaching their goals and garnering organizational support for their ...
Emotional Intelligence: Do Your Leaders Walk the Talk?
There is a famous story about a visit by President Kennedy to the NASA space center. When Kennedy noticed a man carrying a broom in one of the buildings, he asked: "What's your job here?" The janitor ...
Concrete Steps Carriers Can Take to Help Insureds Improve Cybersecurity
Increasingly, businesses are turning to cyber liability insurance to help manage cyber risks. A recent report from Allianz forecasts that cyber insurance premiums will grow from around $2 billion in ...American Family Using Smartphone App in UBI Driver Safety Program
The average driver spends more than 10 percent of every trip using a smartphone, according to TrueMotion, a technology company that has teamed up with American Family to improve driver safety and ...
CEOs: Do Your Job
I read with interest United Airlines CEO Oscar Munoz's mea culpa—an open letter to the public—regarding the passenger being injured and dragged off a plane in April. It was splendid prose. Don't ...
USAA’s Goal: Make Innovation Part of Its Cultural Fabric
Wal-Mart gave Jon-Michael Kowall some of his earliest lessons in innovation. The USAA executive was in his early 20s, a Wal-Mart manager-in-training in metro Austin and Corpus Christi, when new ...