There is a famous story about a visit by President Kennedy to the NASA space center. When Kennedy noticed a man carrying a broom in one of the buildings, he asked: “What’s your job here?” The janitor replied: “I’m helping to put a man on the moon.”

Executive Summary

Organizational empowerment where everyone matters starts with emotionally intelligent leadership from the top on down. But a London-based consultant who works to help companies build diverse and inclusive cultures reveals that many companies talk the talk but don't walk the walk on EQ.

This, perhaps, apocryphal story is often used by self-help gurus to demonstrate the power of a team that pulls together to achieve common aims. In such organizations, everyone matters, is valued and included.

But, of course, this kind of organizational empowerment starts with emotionally intelligent leadership from the top on down, says Angela Peacock, chair of the London-based People Development Team, which works with companies to help build diverse and inclusive cultures that drive business results.

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