U.S.
Insurity Reports AI Resolves 75% of Policyholder Needs
Cloud software provider for insurance carriers, brokers and MGAs, Insurity reported it's AI resolves 75 percent of policyholder needs, effectively reducing live agent interactions during times of ...
U.S. Retail Lobbying Group Retracts ‘Organized’ Crime Statistic
The main lobbying group for U.S. retailers retracted its claim that "organized retail crime" accounted for nearly half of all inventory losses in 2021 after finding that incorrect data was used for ...
GM’s Robotaxi Service May Be Fined for California Crash Severity Coverup
California regulators are alleging a San Francisco robotaxi service owned by General Motors covered up the severity of an accident involving one of its driverless cars, raising the specter they may ...
Georgia and Pennsylvania Share Top Spot on ATRF’s Latest Judicial Hellholes List
The American Tort Reform Foundation (ATRF) on Tuesday released its 2023-2024 Judicial Hellholes report, with two jurisdictions sharing the top spot for the first time in the report's ...
As Repair Times Lag, Insurers Manage Customer Expectations Digitally: J.D. Power
Digital communications channels have become the key to maintaining customer satisfaction throughout the claims process as the average auto repair cycle time has doubled over the past two years—now ...
Worker Mental Health Linked to Lower Recovery From Back Pain
Workers' mental health comorbidities such as anxiety and depression are correlated with lower levels of functional recovery from back pain than physical health comorbidities, according to new ...
2023 Atlantic Hurricane Season Highlights Far-Reaching Impact
A busy hurricane season that saw the National Hurricane Center in Miami issue the first-ever tropical storm warning for the coast of California and hurricane warnings as far north as Nova Scotia came ...
Despite Risks, Most Consumers Globally Plan to Shop Online During the Holidays
Nearly all shoppers globally plan to do some or all of their holiday shopping online, according to a new report released by Norton that surveyed respondents in 13 countries. The anti-virus and ...