Cloud software provider for insurance carriers, brokers and MGAs, Insurity reported it’s AI resolves 75 percent of policyholder needs, effectively reducing live agent interactions during times of increased call volumes following disasters and other severe weather events.
Improving policyholder support is a main priority and key differentiator as P&C insurance organizations look to differentiate themselves in an increasingly competitive market.
The integration of AI into Insurity’s services has streamlined operational processes and dramatically improved policyholder satisfaction and customer retention.
The company’s cloud-native AI is designed to address commonly asked questions, offer instant resolutions, and provide personalized support.
“Insurity’s AI is redefining what it means to provide industry-leading policyholder support, and it is a testament to our forward-thinking approach on how insurers can incorporate AI into their business,” said Chris Lafond, chief executive officer.
The company’s infrastructure facilitates seamless integration with emerging AI technologies, APIs, and microservices.
Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US and has over 400 cloud-based deployments.