Members Only Content
How We’re Doing It: Boosting Corporate Culture and Customer Experience
For insurance carriers, delivering exceptional customer experience (CX) has never been more critical.
Today's policyholders expect ...
Rise of the Frequency Perils
There's no denying the frequency (aka secondary) perils have taken front and center stage when it comes to weather-related disasters and insurer claims.
Non-weather-related water perils are a part of all insurers' books of business. But our environment is experiencing what seems to be increasingly unpredictable and ... It was pitch black in the house and the power was off. The Santa Ana winds were howling. As planned, my ... If my conversations with property/casualty insurance executives are any indication, many leaders view enterprise risk management (ERM) as simply an exercise for complying ... Nationwide's Casey Kempton has a vision to bring positive vibes back to engagements between personal lines insurers and their customers—and it starts with understanding ...
Winter Weather Loss Prevention: A Strong ROI Opportunity for Property Insurers
An Insurance Journalist’s Perspective on Southern California’s Wildfires
PART ONE OF A TWO-PART SERIES
Enterprise Risk Management Secrets for Long-Term Company Growth
Startup E&S Broker’s Goal: Say Yes to Almost Anyone for Wildfire Cover
Stand Insurance's goal is to say yes to almost anyone. In January, about a month after the surplus-lines broker launched, Dan Preston, Stand's co-founder and CEO, told Carrier Management that the ...
How to Operate in Today’s ‘Bananas’ Casualty Insurance World
Leaders of the casualty insurance practices of a global insurance carrier and a North American specialty brokerage offered insights for insurance buyers and sellers to deal with today's casualty ...
Why the LA Wildfires Should Not Have Been a Surprise Loss
The January 2025 LA Wildfires caused unprecedented losses, but those losses should have been anticipated by insurers. The purpose of catastrophe models is to prepare insurers for losses that haven't ...
Bringing Positive Vibes Back to Personal Lines Insurance