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P/C Loss Reserve Study: Keep Calm and Carry On
According to an analysis of loss reserves published in mid-March by Assured Research, 2023 marked the 18th straight year that the U.S. P/C industry's loss reserves developed favorably—by about $2.3 ...
Reimagine Talent Practices to Unlock Human Potential
Forty percent of U.S. workers believe that work is fundamentally broken, and 1 in 5 wish they didn't have to work at all, according to Mercer's 2024 Global Talent Trends Study. Employees today feel ...
Put Motivation Back Into Performance Reviews
It's time to update the traditional performance review, which focuses largely on how the employee performed the prior year and whether they met agreed-upon goals and expectations. The annual ...
Avoid Employee Turnover by Asking 5 Simple Questions
As an executive coach, I have observed the rise and fall of many leaders over the years. One thing I can say with certainty is that good leaders show interest in their employees' jobs and career ...
Lemonade Exec: AI Getting the Right Claims to the Right Adjuster
AI Jim, the chatbot that handles claims for InsurTech Lemonade, is renowned for its ability to handle claims in seconds. Two seconds to be exact. That was the time it took the chatbot to settle a ...
AI and APIs: Essential Tools for Zurich Insurance Group’s Digital Leap
Early adopters of generative artificial intelligence (Gen AI) tools are working hard to employ the technology, which can help insurers innovate, enhance customer experience and boost internal ...
Seeking Shelter From Mounting Hailstorms? New Approaches for Underwriters and Claims Execs
Given the forecast transition from El Niño to La Niña, meteorologists predict 2024 will feature yet another active season for hail events and other severe convective storms. This year's season has ...
AI-Powered Insurance Product Development Is Going to Take Some Powering Through
No doubt, AI is a hot topic in the insurance world these days. It brings so many possibilities to make us more effective and efficient. One of the most societally important uses of AI in insurance is ...