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The High Cost of Negative Consumer Perception
Let's talk some truth. Of all the challenges the insurance industry is facing today, chief among them is the reality that insurance is becoming very hard for people to afford. It is easy to develop a ...
GenAI: Why Many Insurance Companies Are Getting It Wrong
Since November 2022 when OpenAI brought LLMs and GenAI to the broad public, I have discussed AI with more than 100 insurance companies, both big and small. Nearly every one of them has conducted at ...
They Should Take the Picture: How P/C Insurers Should Respond to Photo Flak
My interest in all things property/casualty insurance prompts my smartphone to serve up lots of news from across the nation about carrier activities—local news clips and mainstream media articles ...
The Merger of Strategy and Risk: Understanding the Why
Over the last few years, research has shown that an increasing number of employees want to understand the "why"—or otherwise have purpose—behind what they do to be committed until the end. As ...
How to Innovate in Homeowners Insurance
When the chief executive officer of Plymouth Rock Home Assurance spoke to Carrier Management in mid-July, it just happened to be on a day that online shoppers of books, clothes, electronics and other ...
Managing Your Team in a Polarized World
The U.S. is in the midst of a contentious campaign season, as former President Donald Trump faces off against Vice President Kamala Harris. Each side has named the other a genuine "threat" to ...
Is Liability Reinsurance Headed for a Tumble?
In early June, Ken Brandt, chair, president and chief executive officer of TransRe, sounded the alarm on brewing troubles in the liability reinsurance market that could spill over into a full-blown ...
What Liability Insurance Underwriters Should Know About Microplastics
Plastics. What was once the pithy career advice memorably offered in the movie "The Graduate" has some potentially noteworthy similarities to one of today's most significant toxic torts: PFAS. It's ...