Members Only Content
Trump Factor Playing Huge Role in Stalling Insurance M&A
With a climate of uncertainty surrounding the political scene in the United States, particularly with respect to tax reforms promised by the new administration, insurance industry merger and ...
Creating a Transparent Experience for Commercial Lines Customers
These days, transparency is a key component of any positive customer experience, regardless of industry or channel. When it comes to the insurance customer experience, however, defining just what ...
The Benefits of Followership
Leaders get all the credit. Nearly 100,000 soldiers and sailors followed Alexander the Great during his Asian Campaign. Yet his is the only name we remember. Countless individuals worked day and ...
Prepare for Future Cyber Threats Today
While the form of cyber attack a business or organization is likely to suffer depends mostly on the work of that enterprise, the evidence is pretty clear that the most menacing attacks—ransomware ...
Valuable Revenue Stream Hidden in Insurance Carrier ‘Data Exhaust’
The chief executive officer of Quandl is on a mission to let insurance companies know that their data is valuable and professional investors will pay them for it. But a lot of insurers are oblivious ...
Getting Ready for AI: A 5-Step Practical Approach for Insurers
Artificial intelligence (AI) is rapidly proving its business worth across many industries, and insurance is no exception. AI can enable smarter ways to sell products and services, whether powering ...
Realistic Steps for Improving Your Return on Insurance Data
The insurance industry's return on investment has reached its lowest level in decades, according to the 2016 Annual Report on the Insurance Industry by the U.S. Federal Insurance Office. Primary ...
Shopping With Assisted Online Chat Helps Drive Close Rates
Technology is changing the way insurance carriers meet the evolving needs of customers and prospects, and digital offerings such as assisted online live chat/messaging are poised to change the way ...