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The Role of Leaders Is Serving Employees: QBE NA CEO Johnston
If you were to ask the chief executive officer of QBE North America what success looks like, he might pull out some text messages with images of employees celebrating a recent change at the company. ...
QBE’s Global Strength: A Pillar of North America Strategy
QBE North America's activities in the wake of this year's hurricanes demonstrate the strength of the entire QBE global enterprise, measured with gauges beyond financial capital. Russell Johnston, QBE ...
Highway Disruption: The Promise and Perils of Autonomous Vehicles for Insurers
It's becoming clear that our highways to the future will be paved as much with technology as with asphalt. And if we believe some auto makers, self-driving vehicles hold potential to unravel traffic ...
What Data Carriers Should Collect from Agents and Why
When it comes to sales and marketing, carriers that distribute through independent agencies are not in control. Many carriers have put significant focus on data and analytics within their own ...
Laying the Groundwork for an Innovative Culture
The insurance industry is facing a sustained period of transformative disruption that's largely based on new competitors and technological advancement. Consider that 86 percent of insurance CEOs ...
CEO Perspective: Giving 100 Percent to Build, Sustain Culture
You don't hear many kids say, "When I grow up, I want to work in insurance." Admittedly, even I didn't think insurance was very "cool" at a young age. How can the insurance industry stack up against ...
Meet the Insurance Industry’s Talent Gap Solution: The Longevity Economy
In her 1993 book, "The Fountain of Age," Betty Friedan used substantial science to subvert the "age-as-problem" notion, asserting, "Aging is not lost youth but a new stage of opportunity and ...
Put Down Your Smartphone: A Customer-Focused Culture Begins in the Executive Suite
Business leaders marvel at the distinctive, customer-focused cultures associated with legendary firms like Southwest Airlines, Apple and Disney. As executives of these companies readily acknowledge, ...