Strategy
Insurance Customers, and How to Keep Them by Using Connected Technology
It seems that no matter the industry, customer expectations for personalized service are high, and getting higher. Insurance customers now commonly make comparisons based on experiences in other ...
YouTube Videos: the Latest P/C Insurance Millennial Recruiting Weapons
The start of February means the launch of Insurance Careers Month, a combined push by industry groups and executives to attract more millennials to the sector. Their opening salvo: YouTube videos. ...
Insurance Industry M&A Set to Surge: Willis Towers Watson
Insurance industry M&A activity will intensify, rather than dissipate, over the next few years, according to a Willis Towers Watson survey of senior insurance executives. Approximately 82 percent ...
Who Will Be the Next Uncarrier?
As insurance carriers struggle to set themselves apart from one another, they might want to seek inspiration from a different type of carrier—the wireless kind. In late 2012, wireless carrier ...
The Zebra, Another Insurance ‘Disruptor,’ Attracts $17M in Funding
The Zebra, an online auto insurance comparison company, said it has closed $17 million in Series A funding with investment from Mark Cuban, Mike Maples Jr. (of Twitter and Lyft), Simon Nixon (of ...
Some Analysts See Far-Reaching AIG Strategic Plan as Not Going Far Enough
American International Group CEO Peter Hancock's far-reaching strategic plan to divest assets and return $25 billion to shareholders over the next two years generated the equivalent of a shrug during ...
Seven Ways to Embrace a Customer-Centric Culture
The success of any business depends upon customer satisfaction. The cost of acquisition is high. Retention is vital, particularly in today's volatile market, where competition is driving prices down, ...
Mid-Sized P/C Carriers Increasingly Embracing IT Outsourcing: Novarica
Large numbers of insurers are relying on at least some form of information technology outsourcing to enhance their daily operations, Novarica found in a new survey of industry CIOs. The reason: ...