From Skill to System: The Next Chapter in Insurance Claims Negotiation
For the last several months, this series has made a deliberate case: Negotiation is not a peripheral activity in insurance litigation—it is the mechanism through which ...
Leadership & Strategy
AI Claim Assistant Now Taking Auto Damage Claims Calls at Travelers
The Travelers Companies announced the launch of AI Claim Assistant, a fully agentic intelligent voice service to handle customer claim calls. The service, developed using OpenAI model capabilities ...
Viewpoint: Why Unified Data, Not More Data, Will Decide Insurance’s Next Winners
The role of data across the insurance value chain has evolved noticeably. What was once used primarily for retrospective reporting is now becoming a source of real-time intelligence that shapes daily ...
Real Customer Connections: What Valentine’s Day Teaches Insurers
When we think about Valentine's Day, we often picture hearts, flowers and romantic gestures.
But beneath the surface of this annual ...
Gender Balance as a Business Strategy
The insurance industry is built on assessing risk, yet many companies overlook a critical one: the risk of sameness in leadership. When all decision-makers look and think the same, they're limited in ...
Nationwide Acquiring Renewal Rights for Surety, Fidelity Biz From Main Street America Insurance
Columbus, Ohio-based Nationwide announced yesterday that it entered into an agreement to acquire the renewal rights for surety and fidelity bonds issued by Main Street America Insurance, a unit of ...
Earnings Wrap-Up: Expanding Geographies. But First, Underwriting Profit at Selective
Will property/casualty insurers be profitable in 2026? Will market conditions soften? Looking for clues to answer these questions, Carrier Management listened to fourth-quarter 2025 earnings ...
Earnings Wrap: With AI-First Mindset, ‘Sky Is the Limit’ at The Hartford
In search for clues about property/casualty insurance carrier profit potential and market conditions for 2026, Carrier Management listened to earnings conference calls for six publicly traded ...
Earnings Wrap-Up: AXIS Expanding Insurance Biz, Shrinking Re Book
Looking for clues about property/casualty insurance carrier profit potential and market conditions for 2026, Carrier Management listened to earnings conference calls for six publicly traded insurers ...
Lessons From 25 Years Leading Accident & Health at Crum & Forster
Crum & Forster's (C&F) Accident & Health (A&H) Division proudly celebrated its 25th anniversary, a milestone that reflects just how far we've come. What ...