Leadership
Leadership Tips: De-Stress and Recharge
Don't let a stressful interaction ruin the rest of your day. Here are some strategies to help you recharge and recover. Focus on your breathing. Just taking 10 seconds to focus on the rise and fall ...
A Customer-Centric Culture Starts With One Essential Principle
When business leaders try to build a customer-centric culture, they often overlook a key issue that can doom the whole effort: Many employees don't think they have a customer. Sure, the customer is ...
Employees Remained Resilient Despite COVID-19 Stress and Anxiety: Travelers Survey
U.S. employees confronted unprecedented work-related stress and anxiety during the COVID-19 pandemic over the last year, but most remain resilient, according to a new Travelers survey. Travelers ...
The Latest Launches From USAA and Neptune Flood
USAA expanded its safe driving app into 10 additional states. Neptune Flood has launched its latest capacity program, which is designed to help provide a private flood insurance alternative to the ...
Dealing With Disengaged Employees
What should you do when a team member mentally checks out, missing deadlines and dropping the ball on critical projects? Whether the employee is acting out because they've been passed over for a ...
Experts Say Insurers Focusing on Diversity, Inclusion Have No Time to Waste
Diversity and inclusion initiatives are vital for insurers that want to close the talent gap and tackle any branding issues the industry faces, and there is no time to waste. That's according to ...
Don’t Cheat Your Team by Managing Too Much (or Too Little)
On your path to leadership, you likely developed a reputation as a problem-solver. That ability doubtless helped you get promoted—and you probably still enjoy helping your team members solve ...
Learn to Make the Most of Your Time: Leadership Tips
Most of us have a tendency to overvalue money and undervalue time. In our attempts to spend as little money as possible, we rarely think of trading money for time. But we make trade-offs between time ...