Features
Is the Insurance Industry Going to the Origami Dogs—or Their Creators?
An unhappy customer arrives at the office of an insurance company executive by limousine to discuss concerns about the company's service. The scenario may not seem typical unless you're the CEO of an ...
Competition Consumers Deserve: PCI Opinion
Consider the scenario: A family of three suffers an accident and needs to replace several parts on their car. It's an expensive ordeal. And in our current system drivers are forced to rely largely on ...
Disruptive Innovation: Changing Mindsets for Success
"Disruption," "innovation" and "analytics" are three of the trendiest words in the popular press today. PwC's "18th Annual Global CEO Survey" shows that nearly 70 percent of insurance CEOs are ...
Thoughts on Cleaning Up the Claims Department
It would be an understatement to say that the insurance industry has a few problems involving consumer loyalty, and claims issues certainly don't help. A recent Accenture Report found that 14 percent ...
Busting Myths About Underwriting Technology
Cutting your hair makes it grow faster. Thomas Edison invented the light bulb. Humans use only 10 percent of their brains. Most people assume those statements to be correct because they are so often ...
Top 25 Non-Life Reinsurers: A.M. Best’s 2015 Ranking
Catlin Group rose into the ranks of the top 25 global non-life reinsurers—even before considering the impact of a combination with XL Group—but no new names appeared among the top 10, according ...
Reinsurance M&A Intensifies in Competitive Market Environment
The reinsurance industry is in a state of transition as unutilized capital and the threat of alternative reinsurance providers, combined with slowing premium growth and sagging investment yields, ...
When Uniform Is Not Uniform: Applying Electronic Transaction Laws to Insurance
The use of electronic transactions has grown significantly in the last two decades. Many consumers demand the ability to place their insurance policies electronically, and failing to meet these ...