Features
Introverts Rule
Think extroverts make great leaders, innovators and general geniuses? Of course—and so do introverts. Here's a list of 20 famously successful people whose own quiet revolution led to their ...
UBI Is a Failure, But Telematics Insurance Is Working Extraordinarily Well
Insurance telematics has been out there for more than 20 years. Many insurers have tried to play with the technology, but few have succeeded in using the data available from connected telematics ...
Build a Happy Insurance Workforce, Boost Customer Satisfaction With These 4 Steps
When employees feel valued and they have the tools and information they need to do their jobs, they perform better, which can translate directly into higher customer satisfaction. This is true of any ...
Advanced Analytics Can Help Insurers Boost Customer Service at Multiple Points
The one constant in insurance is that there will always be new innovations and trends that suddenly disrupt the industry. Some of the newest disruptive forces include the Internet of Things (IoT), ...
Navigating the Fourth Industrial Revolution With Insurance-Managed Services
Through the ages, industrial revolutions have been the harbingers of great change not just for one industry but very often for the entire civilized world. When you consider Samuel Slater's invention ...
Burand’s State of P/C Insurance Industry Part 2: How to Pick Winners as More Carriers Consolidate or Waste Away
The year 2015 marked the first time in history that 10 property/casualty insurance companies wrote more than 50 percent of P/C net premiums written (NPW). A.M. Best lists approximately 1,200 P/C ...
Burand’s State of P/C Insurance Industry, Part 1: Agencies Facing Paradigm Shift
The property/casualty insurance and group benefits industry is changing faster than ever—or at least faster than any time in any reader's history. Many factors are responsible for the change. Part ...
Does Consumer Watchdog Founder Want Asimov-like Rules for Robot Cars?
A virtual grin arose on the face of Harvey Rosenfield with the mention of Isaac Asimov's Three Laws of Robotics. The mention was made during a phone call, but the overwhelming satisfaction of a smile ...