Features
What Are Regulators Worried About?
According to a draft document published by the NAIC Big Data (EX) Working Group in November last year, regulators were concerned about these questions related to carriers' use of data analytics: Do ...
What Concerns Regulators About Data Analytics
In dystopian fantasies, artificial intelligence and robots take over the world, acting on their own and becoming completely uncontrollable for their human creators. We're not there yet, and may never ...
How Horace Mann Increased Customer Satisfaction Through Claims Segmentation
Increasing customer satisfaction and improving efficiency of operations are important for anyone seeking to serve a niche market of discerning K-12 public school educators. Thus, Horace Mann ...
Watermark Consulting Study: Insurance Customer Experience Leaders Extend Their Edge Over Laggards
Insurers that earn jeers from their customers are falling further behind the ones that earn cheers. That's the key takeaway from Watermark Consulting's 2018 Insurance Customer Experience ROI Study. ...
4 Ways Execs Can Increase Underwriters’ Embrace of Predictive Analytics
This is the second in a series of articles by Valen Analytics looking at the hurdles that insurers must overcome to effectively implement and gain value from data analytics programs. After deciding ...
How MetLife Is Tracking Customer Sentiment With Analytics
The property/casualty business provides countless examples of initiatives to leverage data and analytics to improve agency relations, new business acquisition, underwriting and rating, and claim ...
For Insurers, Performance Measures Based on Efficient Frontier Analysis May Work Best
Insurance is a unique business, especially when it comes to measuring the performance of a company. Businesses in most industries have a precise knowledge of the cost of their product at the time ...
Where Carriers Fall Short of Agents’ Expectations: Channel Harvest Survey
There appears to be a misalignment between carrier performance and independent agents' expectations in both personal and commercial lines, according to a new survey. In commercial lines, agents ...