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Adapting to Shifts in Consumer Preferences
Amazon, Spotify, Netflix and even Uber. We've all heard the names and understand instinctively how the influence of companies like these has changed the expectations and attitudes of consumers across ...
How Modelers Are Responding to Cyber Risk
As the threat of a cyber attack against businesses has grown exponentially in recent years, so too has the cyber risk insurance market. According to Fitch Ratings, despite considerable uncertainty, ...
CEO Debate: Is a ‘Bottoming’ Reinsurance Market a Rational One?
"Bottoming" was a popular description of the reinsurance market at midyear industry conferences, but there is less consensus around questions of whether this "near bottom" signals rational behavior ...
Investment Returns Reveal Payoff of Great Customer Experience for Insurers
What's a great, differentiated customer experience really worth to an insurance carrier? It's a vexing question for the insurance industry, where the idea of investing in a better customer experience ...
EY CRO Survey Preview: Evolution Toward True ERM
With regulatory requirements intensifying and endless technological advances, senior risk management executives for property/casualty insurers face a complex and shifting landscape. As a result, many ...
AIG Commercial CEO Schimek: Transformation Will Be ‘Second to None’
With the business transformation of American International Group playing out on "the biggest stage in the insurance business," the leader of the carrier's global commercial lines operation has heard ...
Applying Life Lessons: The Road to Leadership
A competitive spirit is something that comes naturally to Rob Schimek, CEO of AIG Commercial. Coaxed to talk about his personal leadership style and the life experiences that have helped him ...
Investing in Lifelong Learning
Kellie Goldfien, CPCU, a principal and vice president in the international practice at Willis Towers Watson, doesn't make a list of New Year's resolutions. She makes a list of things to learn in the ...