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How Not to Innovate
Acuity Insurance CEO Ben Salzmann has a theory about making innovation happen—and it doesn't involve hiring geniuses who dream up new ideas independently. "You could take Albert Einstein and Thomas ...
Starting in the NICU: Bringing in the Next Generation
Employees of all ages work at Sheboygan, Wisc.-based Acuity Insurance, and while other carriers find it hard to attract the youngest generation, CEO Ben Salzmann has a formula that starts when some ...
How Insurance Executives Can Harness the Power of Behavioral Economics
Property/casualty insurers, whether they know it or not, are well-schooled in behavioral economics. We used to intuitively understand business success was about customer relationships and driving a ...
How Insurers Can Evolve Into Astute Data Consumers
The Internet has enabled convenience and personalization at a level never possible before, forcing every industry to step up its game or be left in the dust by more tech-fluent startups. It has also ...
Editor Letter: Involuntary Turnover and Other Elephants in the Room
As more and more insurers become technology companies that sell insurance, whether they call themselves InsurTechs or just insurance carriers, the whole group may face a problem already challenging ...
Q&A With Metromile CEO Dan Preston: On Culture, IPO, Loss Ratios and More
The chief executive officer of Metromile, Dan Preston, recently spoke with Carrier Management about Metromile's software as a service business (Metromile Enterprise), broadening Metromile's insurance ...
Kingdollar Comments: Emerging Risk Issues Left Out of Algorithms
Emerging issues occur far more frequently than "black swans" and include more than just "casualty catastrophes." Still, such issues have, and will continue to, cost the property/casualty insurance ...
The Insurance Jobs of the Future
No one should be surprised that an industry as data-driven and processing-heavy as insurance is in the grip of an earthshaking workforce transformation. As wide-ranging automated technologies assume ...