Surveys
AI Investments Are Top Priority; Hourglass Workforce Structure Takes Shape: Insurance CEO Survey
"We are very bullish on AI, and we're leaning into it." That's how Alan Schnitzer, chief executive officer of Travelers, responded to a recent question from an investment analyst who wanted specifics ...
Agents Struggle to Find Capacity, Meet Customer Timing Expectations: Survey
A new P/C insurance industry survey report reveals some of the key challenges that independent agents are facing, including providing quotes within customers' expected time frames—or finding ...
Travelers, Nationwide Leap Up in J.D. Power Renters Insurance Ranking
In spite of the fact that almost half of homeowners insurance customers faced higher premiums in 2025, the average customer satisfaction score tallied by J.D. Power barely budged from the average in ...
Why Progressive’s Customer Scores Lag State Farm, GEICO: J.D. Power
When it comes to personal auto insurance, Progressive has been outpacing GEICO and State Farm in terms of growth and posting better loss ratios for years. But customer satisfaction scores are another ...
Commercial Property Customers Cutting Insurance Corners Despite Risk
As weather-driven catastrophes become more common and severe, commercial property owners and the agents who serve them are reassessing risks and coverage to get more build for their buck. The new ...
9 of 10 Insurance Professionals Acknowledge Stress, Anxiety: Research
New research suggests the state of mental health within the insurance industry is dire. Widespread stress and anxiety were reported in survey conducted by AXIS Capital Holdings Limited in partnership ...
‘Bleak’ Data: Insurance Co. Entry Level Hiring Expectations Hit Low Point
Insurance carriers expecting to add staff in 2025 are largely looking for experienced professionals rather than filling entry level roles, according to the latest Insurance Labor Market Study from ...
Consumer Trust Issues Hinder Industry Efforts to Close Protection Gap: Survey
Most insurance executives surveyed last year believe they have "an ethical obligation" to close the protection gap—and also believe that "lack of trust in the insurance industry" is a key barrier ...