Data & Research
Customer Experience, Stock Performance Linked: Watermark Consulting
Public companies ranked poorly by customers also saw their stock market values decline over the past seven years while leaders in customer experience soared past the S&P 500, a consulting firm ...
Buffett or Cuban: Who do you Want Leading Corporate Training?
According to results of a new survey of over 2,000 U.S. adults, both employed and unemployed Americans believe that employers' lack of willingness to train new employees is the leading reason why ...
What Causes Burnout? It’s More Than On-the-Job Stress
Impossible deadlines, demanding bosses, abusive colleagues, unpaid overtime: all factors that can lead to a burnout. But when it comes to mental health in the workplace, the influence of home life ...
Spouse’s Personality Impacts Career Success: University Study
As people spend more and more time in the workplace, it's natural for co-workers to develop close bonds—what's often referred to as a "workplace spouse" or an "office wife." But when it comes to ...
Lone Wolf Terrorist Attacks Not More Frequent But Targets Changing: Indiana State Research
Lone wolf terrorist attacks are not on the rise as popular culture might lead one to believe—but the attacks are changing for the worse, according to research by an Indiana State University ...
Most Workers Don’t Want to Lead: CareerBuilder Survey
Two-thirds of American workers said they are not aiming for the corner office, according to a new CareerBuilder survey, which also finds that more than half are not motivated to do so because they're ...
Homeowners More Satisfied with Insurance in 2014; Amica Reigns
A recent survey by J.D. Power 2014 found that overall customer satisfaction with homeowner insurers improved in 2014, and that Amica Mutual was the ranked the best by homeowners insurance customers. ...
Millennials Most Dissatisfied Among Homeowners Insurance Customer Groups
Gen Y customers—or Millennials—who comprise the largest group of homebuyers and renters in the United States, are more critical of their homeowners and renters insurance experiences than any ...