From Skill to System: The Next Chapter in Insurance Claims Negotiation
For the last several months, this series has made a deliberate case: Negotiation is not a peripheral activity in insurance litigation—it is the mechanism through which ...
Claims / Legal
AI Got Beat by Traditional Models in Forecasting NYC’s Blizzard
Two days before New York's biggest snowstorm in a decade began, forecasters were still unsure how much snow would fall. One traditional U.S. model had consistently predicted a major hit, while newer ...
Resilience: Cyber Risk Shifts From Disruption to Long-Tail Losses
Cyber attacks are no longer designed solely to cause immediate business disruption. Instead, they are increasingly engineered to inflict sustained financial, regulatory and reputational damage that ...
LA Fire Victims Suing City Utility for Billions Win Major Ruling
The water and power utility that serves the city of Los Angeles must face hundreds of lawsuits faulting its response to the massive 2025 wildfire that leveled one of the city's premier seaside ...
AI Claim Assistant Now Taking Auto Damage Claims Calls at Travelers
The Travelers Companies announced the launch of AI Claim Assistant, a fully agentic intelligent voice service to handle customer claim calls. The service, developed using OpenAI model capabilities ...
AI, Data and the Next Phase of Insurance Fraud Defense
The line between real and fake is becoming increasingly difficult to discern.
Repair estimates, medical records, invoices and damage ...
AIG, Chubb Can’t Use ‘Bump-Up’ Provision in D&O Policy to Avoid Coverage
A state high court has ruled subsidiaries of American International Group (AIG) and Chubb cannot use the so-called "bump-up" exclusion in denying coverage for a settlement in a securities lawsuit. ...
A Lean Lens on Legal Bill Review: Keeping the Insured at the Center
For over a decade, I helped build the legal e-billing and review industry. I sat across the table from vice presidents of claims at major carriers, making the case that ...
Allianz Built an AI Agent to Train Claims Professionals in Virtual Reality
One thing that experienced adjusters will probably tell you about learning to be a better claims handler is to get more…well…experience. Years and years of it.
20,000 AI Users at Travelers Prep for Innovation 2.0; Claims Call Centers Cut
Days after announcing a deal to equip 10,000 engineers and data scientists at Travelers with AI assistants, the insurance company's leader detailed "differentiating domain expertise" around data and ...