Brand Management & Sales
Encouraging Innovation at P/C Companies
Strategy games, an Innovation Garage, an analysis of the human brain and just plain "safe environments" in which to cultivate new ideas—those are some of the ways property/casualty insurance ...
KPMG’s Hay on Innovation
This article is part of our insurance innovators interview series. Laura Hay, National Insurance Sector Leader, KPMG LLP Q1: In your view, what has been the greatest innovation in the P/C insurance ...
Noninsurance Innovations Seen as Transformational
Carrier Management reached out to leaders of property/casualty insurance companies and service providers, asking them to respond to questions about innovation. Here we present a dozen responses to ...
The Next Impactful Innovator: Will It Be Google?
Carrier Management reached out to leaders in the property/casualty insurance industry, asking them to respond to questions about innovation. Here we present 14 responses to the sixth question we ...
Building Customer Loyalty: It’s About Emotions, Not Just Fast-Food Delivery Times
"People may forget what you said. People may forget what you did. But they will never forget how you made them feel." Harley Manning cited the words credited to renowned poet Maya Angelou in a ...
Farmers Rolls Out Broad Ridesharing Endorsement for California
Farmers Insurance will become the first large California insurer to start offering a ridesharing insurance product on Thursday. In an announcement made at the Los Angeles office of California ...
Insurer Website Rankings: Service Aspects for Existing Customers Lag, J.D. Power Says
Whether they are updating customer profiles, printing ID cards or simply viewing policy information, auto insurance customers are less satisfied with their online self-service experiences this year, ...
8 Trends Tied to How Millennials Differ from Prior Generations
As the largest generation in U.S. history, millennials have a lot of potential to change the investment landscape. A couple of weeks ago Goldman Sachs sent out a research note detailing which ...