Brand Management & Sales
The Content, Not the Technology, Determines the Success of Transformational CX Projects
News about ever-increasing dollars of InsurTech funding can't help but drive property/casualty insurers to seriously consider tech modernization projects to drive growth and efficiency in 2018. That ...
When to Use Chatbots in Insurance
New technologies generate a great deal of excitement, and there's a positive buzz right now about the potential impact of artificial intelligence, machine learning and automation in the insurance ...
Alive and Well: Reports of the Death of the Independent Agent Were Greatly Exaggerated
When I began my career as a journalist covering the insurance industry back in 1981, many of my early stories reported on dire warnings in a series of studies and expert pronouncements predicting the ...
Captive vs. Independent Agents: Carriers Are Committed to Multiple, Evolving Distribution Channels
Despite the grim outlook forecasted for U.S. agents in a 2013 report by McKinsey & Company, both captive and independent agents remain a viable segment of carrier distribution channels. Even with ...
Purviance Succeeding DeCarlo as AmWINS CEO; DeCarlo Becoming Executive Chair
Charlotte-based global wholesale broker AmWINS Group announced that Scott M. Purviance will succeed M. Steven DeCarlo as the company's chief executive officer, effective May 1, 2018. DeCarlo, who has ...
Allstate’s NW Hiring Push: 600 Positions, $10,000 Referral Bonuses Offered
Allstate Insurance Company announced Friday that it will be hiring 600 people to fill available positions throughout Washington, Oregon, Idaho, Alaska and Hawaii. Allstate is hiring to boost its ...
Deutsche Bank, Digital Broker Friendsurance Form Partnership
Deutsche Bank and digital insurance broker Friendsurance have formed a partnership designed to make it simpler and more transparent and convenient for clients to arrange for their insurance needs. To ...
The Distribution Debate: There Will Be a Role for the Agent/Broker
In the 1990s, even when it took a slow dial-up connection and less sophisticated search engines to maneuver the information superhighway, there was discussion of how the Internet could impact future ...