Brand Management & Sales
Industry Needs to Reinvent Itself to Stay Relevant: McKinsey
The insurance industry has proven its resilience in recent years, weathering billion-dollar natural catastrophe events, increased cyber risk and now a pandemic, but this resilience will be tested ...
Why Leveraging AI Now Will Improve Customer Experience in the Future
Insurance customers don't have lofty expectations. They simply want a fairly priced policy that fits their lifestyle, prompt and efficient solutions, and authentic interactions. And the majority ...
From Hurricanes to Pandemics: Do Your Agency Partners Have Continuity Plans?
It's something that small agencies don't like to think about, but disaster can mean the loss or passing of key personnel. Here, Roland Chan, founder and CEO of FindBob, an InsurTech that helps ...
Using Behavioral Economics to Improve P/C Insurance Outcomes
The sensors in your house track your habits and convey them to your insurer, who underwrites your homeowners policy. A customer signs an "honesty pledge" and then reports a claim to the insurer. ...
Presenting HSB: The New Name for Munich Re’s Hartford Steam Boiler
Munich Re's Hartford Steam Boiler is formally rebranding itself with a new name – an acronym of the moniker it has had for 154 years. The Connecticut-based specialty insurer will now be known ...
Allstate’s New Growth Plan Includes Agent Commission Revamp, More Advertising
Allstate first disclosed its Transformative Growth Plan in December, an effort to overhaul how it does business, boost efficiency and reduce expenses. During the Illinois-based property/casualty ...
Why Insurers Struggle to Turn Data Into Actionable Intelligence for Strategy Moves
Artificial intelligence is having a positive impact on the industry. There are substantial use cases in almost every part of the insurance business, from policy administration and claims to customer ...
Aviva Email to Thousands of Customers Calls Them ‘Michael’ by Mistake
Aviva plc recently made a doozy of a customer service mistake, accidentally using the same name for several thousand of its customers. The British multinational general and life insurer sent an email ...