Viewpoints
How MetLife Is Tracking Customer Sentiment With Analytics
The property/casualty business provides countless examples of initiatives to leverage data and analytics to improve agency relations, new business acquisition, underwriting and rating, and claim ...
Proud To Work In Insurance: Introducing ‘Insurance Flipsides’
Have you ever been asked what you do for a living and found yourself hesitating to answer? Perhaps you bravely declare your line of work and get reactions ranging from general apathy, to eye rolls, ...
The Invigorating Power of Cooking and Exercise: How Erie’s CEO Maintains a Balanced Life
Timothy NeCastro recalled the conversation he had with his wife in 2015, mulling their eventual retirement. It was a sobering one. "Lisa said to me, in as kind a way as she could, that given my ...
For Harford Mutual CEO Linkous, Striking a Yoga Pose Makes All the Difference
For Steven Linkous, 2017 was a very busy year. A 50-year-old married father of two grown sons, Linkous faced plenty of demands in his role as the longtime president and CEO of Harford Mutual. On top ...
Executive Viewpoint: Insurers Must Raise Their Own Cybersecurity Standards Before They Can Credibly Protect Others
Business owners, particularly those with small-to-medium-size businesses, often think of cyber risks as an information technology problem, not a management problem. They believe their IT staff or ...
Why Application-Less Placements Make Sense for Commercial Insurance
In today's underwriting environment, carriers are constantly asked to do more with less, and do it faster. Underwriters need to underwrite effectively and price the right risks appropriately while ...
Taming the Data Storm: Business Strategy for Specialty Insurers
Harnessing data effectively is the specialty insurance sector's next great evolutionary step. Success in underwriting will soon demand that carriers strategically tap into the enormous pools of data ...
Why Insurers Need a Real Strategy; 12 Steps to Get There
How do insurance company leaders keep their companies current while facing rapid and fundamental changes in their markets? Think strategy. Accelerating changes include: The digitization of business ...