Viewpoints
AI Insurance: Who Is Insuring the Algorithms?
There are some algorithms in life that, even with the very best marketing, don't really matter too much. For example, if Netflix's recommendation algorithm points me toward the first episode of a ...
‘Well Done Is Better Than Well Said’: Retiring CEO Reflects
Next year I will be retiring from the National Association of Mutual Insurance Companies, an organization founded to advance the cause of member companies and their policyholders. It's been my work ...
How Insurers Can Build Trust Through Customer Advocacy
For the average insurance consumer, the arithmetic is hard to ignore: The less insurers pay in claims, the more money they make. Thus is planted the seed of a doubt that so many policyholders seem to ...
Leading When The World Restarts: InsurTech Executive Views
How has the pandemic changed you personally? As a leader? How will it change your company? How should the industry plan to respond to future pandemics? Carrier Management asked carrier, reinsurance ...
Leading When The World Restarts: Executive Views
How has the pandemic changed you personally? As a leader? How will it change your company? How should the industry plan to respond to future pandemics? Carrier Management asked carrier, reinsurance ...
Overcommunication: A Leadership Lesson From the Crisis
If you asked business leaders at the beginning of March if they thought allowing staff to work from home was an efficient way to run a company, I bet the overwhelming majority would have said no. ...
COVID Challenges: Perspective on P/C Insurance Leadership and Operational Productivity
From a personal perspective, the pandemic crisis has especially highlighted the importance of abiding by a driving purpose and core values. I have tried to function and act by our company's core ...
How AM Best’s Workforce Stays Productive, Maintains a Sense of Belonging
Across the United States, work-from-home mandates helped to quell the spread of the COVID-19 virus. AM Best moved quickly to get out in front of the work-from-home curve and help its entire workforce ...