External Perspective
Congratulations! You’re Innovating In A Highly Regulated Industry
What's in a name? A recent startup proclaims:"[Company name] Insurance is a [line of business] insurance company that provides [line of business] coverage to small ...
Second-Quarter 2018 Financial Details for Lemonade, Root and Metromile
Does Lemonade have shlimazels for customers? Is slower second-quarter growth at Root an indicator that the carrier is deliberately focusing on profitability? Do Ajit Jain and Rob Berkley know ...
Strategies Revealed: Legacy Carriers Know Exactly How InsurTechs Will Come at Them
There is this great scene in the movie "The Godfather," in which Tom Hagen asks Michael Corleone "You know how they're going to come at you?" regarding some unpleasantness with the heads of the other ...
Surround Yourself With People You Want to Be Like
"Tell me who your friends are and I will tell you who you are." —author unknown Did you know that the four people with whom you spend the most time are who you become in the future? Scary, isn't ...
Opportunity in Disruption: Preparing for InsurTech’s Elon Musk or Steve Jobs
I recently wrote an article for Carrier Management offering some thoughts about the possibility that an InsurTech would develop a killer app. A killer app, as its name suggests, slays the ...
Opinion: Insurers Should Relax and Embrace Amazon’s Potential
Whenever Amazon.com Inc. eyes expansion into a new industry, the stalwarts of that space shudder. A Reuters report on Thursday that the e-commerce giant has been talking to insurers about introducing ...
‘Killer Apps’ and the Amazon Effect on Legacy Carriers
Once upon a time, in 1994, Amazon entered the commercial marketplace as an online bookstore. While Amazon was not the first company to offer this service, it was the first to offer to deliver any ...
What Insurers Can Learn About Customer Success From SaaS Models, Netflix and Amazon
No one purchases insurance from a carrier because he wants to. It doesn't taste good, drive fast, make you thin, keep you warm or save time. Nevertheless, many of the hardworking individuals who are ...