External Perspective
What Insurers Can Learn About Customer Success From SaaS Models, Netflix and Amazon
No one purchases insurance from a carrier because he wants to. It doesn't taste good, drive fast, make you thin, keep you warm or save time. Nevertheless, many of the hardworking individuals who are ...
Q1 Loss Ratios Unsustainably High for InsurTech Carriers Root and Metromile
Considering differences in "share of voice" commanded by InsurTechs Lemonade and Root, a surprise of first-quarter 2018 is the fact that the Columbus, Ohio-based Root has squeezed past Lemonade in ...
Why Insurers Need a Real Strategy; 12 Steps to Get There
How do insurance company leaders keep their companies current while facing rapid and fundamental changes in their markets? Think strategy. Accelerating changes include: The digitization of business ...
Opinion: Steps Regulators and Legislators Should Take To End Reverse Competition Abuses
Reverse competition is a major problem in insurance lines like title insurance, credit insurance, and lender-placed insurance—one that is not easy to correct. The beneficiaries of reverse ...
Opinion: Competition Driving Prices to Excessive Levels in Several Specialty Insurance Lines
Competition is driving up prices. No, that's not a typo, and, no, this is not a belated April Fool's column. As a result of a serious insurance regulatory oversight problem in most states, certain ...
The Trouble With Algorithms Behind Driverless Cars, Insurance and More: Viewpoint
Self-driving cars keep killing people. Just in the past few weeks, one crashed into a highway barrier and another ran over a pedestrian. This will inevitably lead to much hand-wringing about the ...
Dispatches From InsurTech Survival Island: Five Takeaways From Statutory Financials (Part 3)
Founders and investors in InsurTech carriers need to prepare themselves—mentally and financially—for a long rough road to profitability, and they need to find reinsurers who are both flexible and ...
Dispatches from InsurTech Survival Island: Five Takeaways From Statutory Financials (Part 2)
Statutory financial statements are painting an unattractive picture for three InsurTechs that have chosen to become real insurers so far. In Part 1 of this three-part article, we revealed that loss ...