Claims & Reserving
Beyond Automation: The Emerging Role for Contextual AI in Insurance
The wave of excitement about artificial intelligence is breaking across virtually every industry. We are discovering in the insurance industry that the current generation ...
How Carriers Are Pairing AI and Process Discipline to Drive Subrogation Outcomes
For decades, subrogation has been treated as an afterthought.
A file closed, a claim paid and only then, sometimes months later, would a ...
Lack of Hurricanes Is Leading to Lack of Experience for Adjusters
A lack of bad weather isn't always a good thing.
It looks like the 2025 Atlantic hurricane season is wrapping up in quiet fashion—aside ...
Analysis: State Farm Bolsters Surplus by Freeing Up Billions in Loss Reserves
Despite devastating California fires causing upward of $40 billion in losses for U.S. property/casualty insurers, the industry still managed an underwriting profit of ...
Insurer Says Tech Services Firms Should Pay for Insured’s Ransomware Damages
ACE American Insurance Co. is suing to recover $500,000 it paid in ransomware damages to a staffing company, claiming cloud computing and cybersecurity firms contracted by its policyholder should ...
Reimagining Homeowners Insurance in the AI-Powered Claims Era
Historically, the insurance claims process was built on paper files, and that infrastructure has not fundamentally changed in more than 100 years. It's long overdue for a refresher. Even as carriers ...
Experts Explain How Agentic AI Is Changing the Way the Collision Industry Functions
The automotive collision industry, like so many other industries, is already tapping into the power and efficiencies of artificial intelligence, but as agentic AI ...
Is Bad Network Performance Impacting Your Claims Experience?
When insurance customers call to file a claim after a car crash or natural disaster, they expect answers—not a dropped call or buggy application. But IT performance ...
Solving the Claims Puzzle: How Insurers Are Automating One Process at a Time
The insurance industry continues to grapple with the twin pressures of claims inflation and natural catastrophes. While premium increases have helped offset some of these ...