Zurich NA News
Two Smart Solutions to Help Confront the Industry’s Talent Crisis
The COVID-19 pandemic has left the insurance industry's longstanding talent crisis with new challenges—and fresh opportunities. Before the pandemic, carriers were concerned about a wave of baby ...
How @ZurichNA Used Social Media to Reach Customers After #Hurricane Michael
You might think that when a major hurricane makes landfall in the United States, Zurich North America employees have more important things to do than to peruse Facebook, Twitter and Instagram. For ...
Underwriting Decisions Not Made by Machines for Large, Mid-Market Risks, Says Zurich NA CUO
New data sources, predictive analytics and automated processes can all help human underwriters in evaluating and pricing, but machines don't make underwriting decisions for large and middle-market ...
Zurich NA CUO: Trust-Based Human Relationships Still Central to Great Underwriting
Zurich North America has been investing in predictive analytics since 2006, but a dozen years later, the organization's chief underwriting officer stresses the idea that the human element in ...
Zurich’s Fernandez: Leading by Connecting People and Ideas
When Carrier Management asked Zurich's chief underwriting officer in North America to describe his leadership style, he relied on the input of his team to answer the question. "We do upward feedback ...
Weathering Storms Together: How Zurich North America Responded to Recent Hurricanes
With each hurricane or major catastrophe, like hurricanes Harvey, Irma and Maria, insurers step up and are at their best. It's times like these when our customers need us most. Even before a disaster ...
Zurich North America’s CEO Foley on the Future of Insurance
This article is part of Carrier Management's series on the Future of Insurance. Mike Foley, CEO, Zurich North America Q: What major changes do you see on the horizon for the property/casualty ...
Zurich NA CEO Foley: Why Now Is the Time for More White-Collar Apprenticeships
Following the Trump administration's "Workforce Development Week," I'm particularly appreciative of the administration's support for apprenticeships as a way to spur job growth. There simply aren't ...