Travelers News
Expense Ratio Analysis: AI, Remote Work Drive Better P/C Insurer Results
In separate reports last week, AM Best and Morgan Stanley analyzed P/C insurance industry expense ratios, with one reporting a 2.4-point drop over the past decade and the other projecting another ...
Why the Middle Market Matters and How Insurers Can Capture It
Conning puts the size of the total addressable middle market at more than $150 billion, and with no carrier commanding more than a 5 percent share, the segment has become more attractive to insurers. ...
Travelers, Nationwide Leap Up in J.D. Power Renters Insurance Ranking
In spite of the fact that almost half of homeowners insurance customers faced higher premiums in 2025, the average customer satisfaction score tallied by J.D. Power barely budged from the average in ...
Small Biz Customers Rank Erie, Cincy, PHLY Top Insurers; Industry Scores Flat
According to the latest J.D. Power survey of small business insurance customers, overall satisfaction levels are about even with last year, but a lower percentage say they will definitely stay with ...
Claims Against Insurance Companies: How to Avoid Bad Faith Setups
Insurance companies are in the business of providing important financial and logistical assistance when customers experience some kind of event or incident covered by a policy. Those things—often ...
Long-Term Thinking and Scale Keys to Travelers Success: CEO Schnitzer
When an S&P Global Ratings executive asked the leader of Travelers how current challenges like tariff uncertainty, inflation and geopolitical risks influence the insurer's strategy, Alan ...
Travelers Selling Canadian Insurance Businesses Other Than Surety for $2.4B
The Travelers Companies, Inc. announced that it has signed a definitive agreement to sell Travelers Canada's personal insurance business and the majority of its commercial insurance business to ...
Keeping Humanity Alive in Tech-Forward Insurance Teams
As insurance leaders gain a better handle on the challenges of embracing technology, another challenge is emerging: making sure technology doesn't replace humanity in team building. "The biggest ...