J.D. Power News
Top 20 Claims Satisfaction Ranking: Amica Reigns as Industry Falters
Amica Mutual ranked highest in overall satisfaction among homeowners who have filed a property claim, according to the J.D. Power 2016 Property Claims Satisfaction Study, which found household names ...
State Farm & Farmers Gain Ground in J.D.Power Small Biz Customer Satisfaction Ranking
Erie Insurance hit the top of the list of J.D. Power's latest small business commercial insurance study in terms of client satisfaction with their insurance policies. This is the third straight ...
Insurer Website Rankings: Service Aspects for Existing Customers Lag, J.D. Power Says
Whether they are updating customer profiles, printing ID cards or simply viewing policy information, auto insurance customers are less satisfied with their online self-service experiences this year, ...
Homeowners More Satisfied with Insurance in 2014; Amica Reigns
A recent survey by J.D. Power 2014 found that overall customer satisfaction with homeowner insurers improved in 2014, and that Amica Mutual was the ranked the best by homeowners insurance customers. ...
Millennials Most Dissatisfied Among Homeowners Insurance Customer Groups
Gen Y customers—or Millennials—who comprise the largest group of homebuyers and renters in the United States, are more critical of their homeowners and renters insurance experiences than any ...
Small Businesses Prefer Personal Lines Insurers, Survey Contends
Insurers writing predominantly personal lines of insurance do a better job in satisfying their small business customers than insurers focused more on commercial lines, a new survey contends. ...
Customers Switching Auto Insurers Unhappy with New Prices: J.D. Power Rankings
Customers who switch auto insurance carriers due to poor service often end up sorry they did because they end up paying more with their new insurer, according to the latest J.D. Power 2014 U.S. ...
J.D. Power, RIMS Team Up to Measure RM Satisfaction With Carriers, Brokers
J.D. Power and RIMS announced Wednesday that they have teamed up for the inaugural J.D. Power 2014 Large Business Commercial Insurance Satisfaction Study, slated to publish in November, which will ...