digital strategy News
The Hanover’s ‘Digital Assist’ Digital Strategy Explained
As insurers embrace InsurTech in multiple ways, The Hanover Insurance Group's Richard Lavey offers some advice: Not everything works as initially envisioned, and that's OK. "'If you build it, they ...
Argo Group’s Tech Investments Earn Kudos, Outlook Upgrade From S&P
Argo Group's investment in a digital infrastructure and new growth earned a vote of confidence from Standard & Poor's, which raised its outlook for the specialty insurer and reinsurer to positive ...
Chubb CEO Greenberg: Enhanced Digital Experience Coming for High-Net-Worth Customers
Chubb CEO Evan Greenberg said the insurer plans to enhance its high-net-worth customers' digital experience in the coming months, underscoring the growing importance of InsurTech improvements as part ...
U.S. Customers Want More Human Touch for Service Issues, Advice: Accenture
Not only do most U.S. consumers prefer dealing with humans than digital channels to resolve service issues, but almost half—45 percent—say they will pay more for goods and services if it ensures ...