customer engagement News
How MetLife Is Tracking Customer Sentiment With Analytics
The property/casualty business provides countless examples of initiatives to leverage data and analytics to improve agency relations, new business acquisition, underwriting and rating, and claim ...
It’s Time for Leaders to Eliminate These Two Words From Their Vocabularies
For all the time and energy that companies invest in improving their customer experience, many are unknowingly sabotaging those efforts. How? Simply by using two words that should be stricken from ...
The Distribution Debate: There Will Be a Role for the Agent/Broker
In the 1990s, even when it took a slow dial-up connection and less sophisticated search engines to maneuver the information superhighway, there was discussion of how the Internet could impact future ...
Adapting to Shifts in Consumer Preferences
Amazon, Spotify, Netflix and even Uber. We've all heard the names and understand instinctively how the influence of companies like these has changed the expectations and attitudes of consumers across ...
Insurers Could Learn From Amazon About Customer Satisfaction
Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59 percent of customers reporting that they received excellent customer service from ...
Insurance Customers, and How to Keep Them by Using Connected Technology
It seems that no matter the industry, customer expectations for personalized service are high, and getting higher. Insurance customers now commonly make comparisons based on experiences in other ...
How to Know What Insurance Customers Want
What do today's customers want from insurance providers? They want understanding, interaction, even a relationship. But they vary in when and how they wish to learn, interact and build that ...
USAA Makes Strategic Investment in CaféX
USAA, an insurance and financial services company for military families, has made a strategic investment in CaféX, a provider of real-time engagement solutions for mobile and web platforms. CaféX ...