USAA, an insurance and financial services company for military families, has made a strategic investment in CaféX, a provider of real-time engagement solutions for mobile and web platforms.

CaféX announced the news.

CaféX’s software helps companies transform online customer engagement and mobile workforce collaboration by ensuring continuity across mobile, web, self-service, chat, video and traditional customer touch points. Its Live Assist platform enhances mobile applications and websites with plugin-less video chat, exact screen share and predictive context to increase customer satisfaction and staff efficiency.

“USAA invests in companies and startups to combine the best of external innovation with the best of internal innovation to serve USAA’s members and mission,” said Vic Pascucci, AVP of corporate development for USAA. “We’re excited to be working with CaféX.”

Source: CaféX