customer communication Archives - Carrier Management

More than 80% of Policyholders Want to Text Their Insurers

More than 80 percent of policyholders would prefer to communicate with their insurance company or agent via text, according to a new survey from communication platform Hi Marley. And the vast ...

How Esurance Modernized Its Digital Customer Engagement Program

In days past, insurance customers had no other option but to call or visit an insurance agent to enroll, manage their account or make a claim. That was the nature of the age-old industry. But now, ...

Thoughts on Cleaning Up the Claims Department

It would be an understatement to say that the insurance industry has a few problems involving consumer loyalty, and claims issues certainly don't help. A recent Accenture Report found that 14 percent ...

How to Know What Insurance Customers Want

What do today's customers want from insurance providers? They want understanding, interaction, even a relationship. But they vary in when and how they wish to learn, interact and build that ...

Retention With Profit: Best Practices for Auto Underwriting

"Every generation needs a new revolution," noted Thomas Jefferson, and in present times it seems that several revolutions are joining forces in the insurance world. The recent innovations of ...