Customer Centric Archives - Carrier Management

Sister Margaret Mary: Innovation’s Sine Qua Nun of Customer Service Rankings

Decades and decades later, you still remember the shadow and swish of nuns. I also remember verbatim, like the pop song to which you first fell in love, the Goethe and Schiller of Sister Margaret ...

Building From the Outside In; Thinking Like Customers

Insurance companies face uncertainties from multiple forces including nontraditional competitors, changing monetary policies and regulations, but none is more powerful than customers' changing ...

Customer-Centric Strategies Start With Governance: PwC Report

Becoming a more customer-centric insurer isn't simply a matter of finding the right technology, according to a recent PwC report, which asserts that inadequate governance explains why carriers ...