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Business leaders marvel at the distinctive, customer-focused cultures associated with legendary firms like Southwest Airlines, Apple and Disney. As executives of these companies readily acknowledge, ...
A common myth around corporate and HR circles is that team building activities and similar approaches like "trust falls" and other artificial (and often meaningless) contests pitting co-workers ...
Teams work or they fail to work. And often, the people on them can't give specific reasons for either outcome. When teams fail, they often dissolve into cliques riddled with blame or confusion. You ...
I read with interest United Airlines CEO Oscar Munoz's mea culpa—an open letter to the public—regarding the passenger being injured and dragged off a plane in April. It was splendid prose. Don't ...
Imagine you're on the receiving end of an email from the CEO with the subject line "Agenda for Today's All-Hands Call." Surprise! Surprise that it came direct from the CEO—and surprise that the ...
When an organization's culture is aligned with its business strategy, employees are more engaged and there is significantly less turnover. But two-thirds of companies have cultures that are not ...
We have been publishing a lot of articles about machines learning to think more like humans. But does that mean that we have to make humans behave like robots? The question doesn't seem like a ...
A recent survey of U.S. employees reveals that employers can be doing more than increasing salaries and providing benefits and professional development opportunities to keep good workers. Two simple ...
When Howard Schultz embarked on a brand refresh for Starbucks a few years ago, he didn't make a high-profile change to the logo—he closed all outlets for a few hours so he could coach managers on ...
FROM THE ARCHIVES: A VINTAGE CARRIER MANAGEMENT ARTICLE FROM 2014. Five CEOs in seven years, a revolving door of senior leadership that is making rating agencies and the entire insurance industry ...
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