corporate culture News
Put Down Your Smartphone: A Customer-Focused Culture Begins in the Executive Suite
Business leaders marvel at the distinctive, customer-focused cultures associated with legendary firms like Southwest Airlines, Apple and Disney. As executives of these companies readily acknowledge, ...
‘Trust Falls’ Don’t Work: Understanding the Real Building Blocks of Corporate Culture
A common myth around corporate and HR circles is that team building activities and similar approaches like "trust falls" and other artificial (and often meaningless) contests pitting co-workers ...
Eight Steps to Creating a Loyalist Team
Teams work or they fail to work. And often, the people on them can't give specific reasons for either outcome. When teams fail, they often dissolve into cliques riddled with blame or confusion. You ...
CEOs: Do Your Job
I read with interest United Airlines CEO Oscar Munoz's mea culpa—an open letter to the public—regarding the passenger being injured and dragged off a plane in April. It was splendid prose. Don't ...
Managing Culture: How to Connect Far-Flung and Remote Workers
Imagine you're on the receiving end of an email from the CEO with the subject line "Agenda for Today's All-Hands Call." Surprise! Surprise that it came direct from the CEO—and surprise that the ...
Tips on Building a Strong Corporate Culture
When an organization's culture is aligned with its business strategy, employees are more engaged and there is significantly less turnover. But two-thirds of companies have cultures that are not ...
Human Robots: Will They Kill the Financial Services Industry?
We have been publishing a lot of articles about machines learning to think more like humans. But does that mean that we have to make humans behave like robots? The question doesn't seem like a ...
Want to Keep Good Employees? Say ‘Thank You’ With Words Not Dollars
A recent survey of U.S. employees reveals that employers can be doing more than increasing salaries and providing benefits and professional development opportunities to keep good workers. Two simple ...