claims handling Archives - Carrier Management

Claims Handling Errors Are Often the Source of Insurer Market Conduct Troubles

Mistakes by claims professionals were the most common reason for enforcement actions taken against U.S. property and casualty insurers in 2018, taking the No. 1 and No. 2 spot on a top ten list ...

Handling Tough Negotiations: Advice from a Chief Claims Officer

Many people think about negotiations in a formalized way: offer, demand, counter, counter to the counter and so on. This back-and-forth dance can make many feel uncomfortable. However, negotiation is ...

Breaking the Cycle of Reduced Profitability

The property/casualty insurance industry is wrestling with a troubling paradox: how to cut costs without compromising quality. The U.S. P/C Composite rate was down 4 percent in December 2015, ...

The Disconnect Between Underwriting and Claims Handling: A Policyholder Perspective

I represent policyholders in coverage disputes with their insurers. I have been doing this for more than 30 years. I have handled asbestos, environmental, property loss, directors and officers, ...

Towers Watson: Insurers Benefit from Proactive Claims Handling

Proactive claims handling is crucial to an insurer's bottom line, according to the latest Towers Watson survey of 35 property/casualty claims officers. The main operational goals of the U.S. P/C ...