automation News
AI Lets Call Center Agents Focus on Customers
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes ...
Beyond the Call: How Real-Time AI Lets Insurers Deliver Calm During Storms
When extreme weather events strike, property/casualty insurance providers can count on a deluge of customer service calls from policyholders with high personal and financial stakes. Each weather ...
Four P/C Insurers Are ‘AI Titans’; AI Impact Leaders Revealed: Research
A research firm has identified 100 insurance industry participants that are making a difference with artificial intelligence, including four insurance carriers with property/casualty insurance ...
Hiring for Attitude: What Sets Lemonade Apart
An executive speaking at Lemonade's Investor Day late last month took investors behind the scenes to watch some of its AI bots in action. The point of the demonstration, however, was to do more than ...
WTW Unveils Machine-Led Solution to Enhance Insurance Reserving
Insurance broker WTW announced the launch of ResQ Machine-led Reserving, which WTW describes as a game-changing technology for insurers and reinsurers to enhance accuracy and efficiency in ...
Lemonade Exec: AI Getting the Right Claims to the Right Adjuster
AI Jim, the chatbot that handles claims for InsurTech Lemonade, is renowned for its ability to handle claims in seconds. Two seconds to be exact. That was the time it took the chatbot to settle a ...
Cyberwrite President Predicts an Avalanche. Are Cyber Underwriters Ready?
Harmut Mai, president of Cyberwrite, believes that in the future, insurance underwriters will see "an avalanche of businesses that are in need of a cybersecurity program." "There's no way the current ...
U.S. Chamber of Commerce Calls for Regulation of AI
The U.S. Chamber of Commerce on Thursday called for regulation of artificial intelligence technology to ensure it does not hurt growth or become a national security risk, a departure from the ...