Nearly 10,000 engineers, data scientists, analysts and product owners at Travelers are being empowered with personalized AI assistants, Travelers announced in mid-January.

In a joint announcement with Anthropic, the two firms announced a partnership aimed at expanding Travelers AI-enabled engineering and analytics capabilities.

According to the media statement, the AI assistants will enhance and accelerate software, analytics and machine learning model development. (According to a Travelers representative, technology professionals as well as some employees in other business areas will have these new assistants.)

Each employee’s AI assistant is personalized to understand that employee’s role and the tools and systems they use, drawing on the company’s data and institutional knowledge in real time, Travelers said. According to Travelers, this enables deeper expertise, faster insights, higher quality work and greater capacity for strategic priorities.

Kate Jensen, Head of Americas at Anthropic, said that Travelers approach “is exactly where applied AI is headed: personalized, context-aware and integrated with the systems people already use.”

Separately, Travelers continues to equip more than 30,000 employees with access to TravAI, a secure, in-house agentic AI platform that integrates multiple generative AI tools with internal systems, improving employee performance and productivity.

Referring to the personalized AI assistants announced this month, Mojgan Lefebvre, executive vice president and chief technology and operations officer at Travelers, said, “Since we started introducing personalized Claude and Claude Code assistants, we have seen significantly elevated levels of engineering excellence and meaningful improvements in productivity.”

“We are pleased to be delivering value by putting AI to work in advancing the company’s strategic innovation priorities of extending our advantage in risk expertise; providing great experiences for our customers, distribution partners and employees; and optimizing our productivity and efficiency,” she added.

“Most companies deploy AI as a tool, but Travelers is taking it a step further and weaving Claude into relevant workflows,” Anthropic’s Jensen said.

Separately, in a LinkedIn post, Lefebvre stated, “There is one simple principle that guides our approach to AI in the enterprise: buy for commodity, build for advantage.”

“When a partner can accelerate time to value or bring differentiated capability, we integrate. When a capability is core to long-term advantage, such as how we leverage proprietary data or embed AI directly into workflows, we build,” she wrote.

Source: The Travelers Companies