AI and claims Archives - Carrier Management

Will Emotion AI Make Human P/C Claims Adjusters Obsolete?

Renowned machine learning researcher and New York Times bestselling author Kai-fu Lee has described the era we are living in as "the age of implementation," a time period during which artificial ...

How AI Advances ‘No-Touch’ Resolution of Workers Compensation Claims: Opinion

Many human hours are needed to sort, analyze and process workers compensation claims—the vast majority of which are low in value.

The U.S. workers comp ...

AI in Claims Operations: Lessons Culled From the Early Innings

While there are many different segments of the commercial insurance industry, they often share a similar story. From my vantage point, the workers compensation system was designed to help both ...

Accenture Starts Selling AI Automation Software Platform Tested Internally

Accenture Plc, the global consulting firm, will begin selling software and services that it's already used internally to automate tasks and redeploy about 40,000 workers. The new platform, that's ...

New Consumer Tech Drives Opportunities for Novel Personal Insurance Products: Conning

Innovation often opens the door to new products that would never have been possible. Conning asserts in a new report that this is happening with personal lines insurance, thanks to consumers' ...

Are Underwriters, Agents Endangered by AI?

"Meet your new underwriter." That's the caption under a photo of a robotic hand holding a pen that the digital news outlet Quartz (qz.com) used to introduce a recent article about an insurer using ...

AI and Insurance: Are Claims Jobs in Danger?

Mirroring the actions of at least one large Western insurer, a Japanese life insurer announced it would introduce cognitive computing in its claims department in late December. Unlike other insurers, ...