Features
Carriers Strive to Improve Claims Technology
Insurers continue to focus on improving claims technology, according to Karlyn Carnahan, research director at Celent. The main area of improvement is the replacement of aging claims administration ...
Reach Out and (Virtually) Touch Your Clients
The mother-in-law of a colleague of mine, a spry young woman in her early 80s, recently had open-heart surgery. As is sometimes the case even after successful surgery, full recovery can take a while ...
Insurance Trade Agreements Are Good for Consumers and Markets: PCI Opinion
You can be sure critics are already getting ready to pounce on a preliminary draft of the financial services section of the Trade in Services Agreement (TiSA), invoking the usual rhetoric about the ...
Predictive Modeling Pitfalls
There are many success stories featuring predictive models, but what does not get as widely reported are the failures: mistakes that range from subtle misinterpretations and minor miscues to ...
Predictive Modeling in Property/Casualty Insurance
Predictive modeling in property/casualty insurance has been most widely used in pricing, underwriting and marketing personal insurance products such as personal auto and residential. Commercial ...
Predictive Modeling: A Breakdown
There are many success stories featuring predictive models, but what does not get as widely reported are the failures: mistakes that range from subtle misinterpretations and minor miscues to ...
From Sinkholes to Tsunamis: Assessing Nonmodeled Risks That Matter to Your Company
The degree of uncertainty for modeled perils draws a lot of attention from most insurance companies. A significant amount of resources are put into improving data quality, modeling assumptions, model ...
A Smooth Claims Experience Starts With Appropriate Customer Expectations
Want your insurance customers to have a smooth claims experience after a loss? Set appropriate expectations up front and overdeliver on the back end. "I think that's equally true for claims people ...